If you wish to make a complaint about Horizon Asset LLP, please write to the Compliance Officer, Horizon Asset LLP, 70 Pall Mall, London SW1Y 5ES, email complaints@horizon-asset.co.uk, or call +44 (0) 20 7297 3500.
We will acknowledge your complaint within five business days and investigate it in accordance with the FCA's complaint-handling rules where they apply.
If you are an eligible complainant, you may refer your complaint to the Financial Ombudsman Service if you have not received our final response within eight weeks, or if you remain dissatisfied with our final response. You will generally have six months from the date of our final response to do so. The Financial Ombudsman Service is at Exchange Tower, London E14 9SR (financial-ombudsman.org.uk).