If you are dissatisfied with any aspect of the service provided by Horizon Asset LLP and wish to make a complaint, you may contact the Compliance department using the contact details below:

Email: complaints@horizon-asset.co.uk

Post: 16 New Burlington Place, London W1S 2HX

Phone: +44 (0)20 7297 3500

As the complaints management function for the Firm, the Compliance department will be responsible for impartially investigating and responding to your complaint.

If you are an “eligible complainant” (that is a consumer, or a professional client acting outside of the course of your business) and are unsatisfied with the response to your complaint provided by Horizon Asset LLP, you may refer your complaint to the Financial Ombudsman Service free of charge.  The contact details for the Financial Ombudsman Service are below:

Contact Address: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.

Contact Email: complaint.info@financial-ombudsman.org.uk

Contact Phone: +44 20 7964 1000

Website: http://www.financial-ombudsman.org.uk/

Alternatively, Swiss retail clients who have opted out to professional client status may refer unresolved legal disputes to mediation by Horizon’s appointed Swiss financial ombudsman service, using the contact details below:

Contact address: Ombud Finance Switzerland, Rue du Conseil Général 10, 1205 Geneva, Switzerland

Contact Phone: +41 22 808 04 51

Website: https://ombudfinance.ch/contact/